Grievance Redressal Policy  

At Techtrendy Innovation Private Limited, we are committed to providing a seamless and reliable shopping experience for all our customers. We value fair treatment, transparency, and prompt handling of consumer concerns. This Grievance Redressal Policy ensures that your issues are addressed quickly, professionally, and in compliance with applicable laws.  

What is a Grievance?    

A grievance refers to any issue or dissatisfaction arising from a product or service purchased through our platform for which you seek resolution. This may include, but is not limited to:  

• Concerns about product quality or defects    
   
• Incorrect or delayed deliveries    
   
• Payment-related issues    
   
• Problems with returns, refunds, or exchanges    
   
• Dissatisfaction with customer service    
   
• Queries regarding our policies    
   

How to Raise a Grievance    

If you have a concern, we encourage you to reach out to us through our support channels. The process is as follows:  

1. Visit Help Centre or Contact Us Page  – Go to the “Help Centre” or “Contact Us” section on our website or mobile app.    
    
2. Select Your Issue  –  Choose the appropriate category related to your concern.    
    
3. Submit Your Query  –  Provide complete details including order ID, issue description, and supporting documents or images.    
    

Once submitted, our support team will review your concern and respond accordingly.  

Escalation to Grievance Officer    

If your issue remains unresolved or you are dissatisfied with the response provided by our customer care team, you may escalate it to our designated Grievance Officer, as per the Information Technology Act, 2000 and other applicable laws.  

Dazzleras has appointed a dedicated Grievance Redressal Officer responsible for overseeing the complaint resolution process, ensuring fairness, and addressing unresolved matters. You may contact the Grievance Officer via email at techtrendyinnovationpvtltd8@gmail.com.  

Grievance Handling Process  

• Acknowledgement:    We will confirm receipt of your grievance within 48 hours via email.    
   
• Unique Ticket/Reference ID:    A grievance ID will be issued so you can track the status of your complaint.    
   
• Resolution Timeline:    Our team and the Grievance Officer will make every effort to resolve your grievance promptly, typically within 7 working days, or as required by law.    
   
• Updates & Communication:    You will receive regular updates on your grievance through your registered communication method.    
   

Closure of Grievance    

  Your grievance will be considered closed in the following cases:  

• When a satisfactory resolution has been provided by our support team or Grievance Officer.    
   
• When you do not respond to our communications within a reasonable time after a resolution is offered.    
   
• When a final resolution has been issued in line with our policies and applicable laws.    
   

Contact us  

To initiate a grievance or for any additional support, please email us at techtrendyinnovationpvtltd8@gmail.com.    
 

Note 

This policy may be updated from time to time. For the latest version, please refer to our Terms of Use and Privacy Policy pages.